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Guarantee & After-Sales Service
We are committed to providing you with a quality product and service experience. Here, let us provide you with a detailed description of our warranty policy and how to use this service during or after the purchase process.
Product Warranty Coverage
All products purchased through our official website are covered by a 2-year quality warranty. The manufacturer will provide you with warranty service based on the actual wear and tear of the product, and you only need to pay a small repair fee. Please note that these warranty services are only applicable to products purchased from the official website and do not include products purchased through third-party platforms such as eBay, Amazon, etc.
Manufacturing Defects
We are committed to providing quality products, but if you find any manufacturing defects within 30 days of purchase, please contact us in time and we will handle it for you as soon as possible.
Parts Replacement
Although the product has a 2-year warranty, all parts of our products are covered by a 6-month limited warranty. If you need to purchase parts, you can contact us at 626-977-3800 and please have the part number on the manual ready.
Warranty Exceptions
All items reported as defective will be tested by the manufacturer. If the product is confirmed to be non-defective, or the defect is determined to be caused by damage or misuse, the product will not be covered by the warranty. In this case, the product will be returned to you at your expense and no refund or exchange will be given.
We value the satisfaction of every customer. If you have any questions during use, please feel free to contact our customer service team and we will do our best to support you.